Operators worldwide are embracing analytics solutions to better understand their business performance and customer satisfaction.
Many customer analytics solutions do not take advantage of network data which provides a true measure of what customers are experiencing and doing. Network Analytics Accelerator is a rapid-deployment, data integration environment that provides the scalability required to handle variations of network data for CSPs of all sizes.
Network Analytics Accelerator gives the companies a view of a variety of key performance indicators (KPIs) such as:
where the network is failing
where added capacity is needed to keep up with demand
which services the customers are consuming
which devices the customers are using
The Network Analytics Accelerator includes three types of analytic applications that build on top of the collection and analyzing of individual network transactions.
Watch our video to see the part Ventraq is playing regarding Customer Experience Management Index.
Customer Analytics / Market to Your Subscribers More Effectively
Today’s communications market is highly competitive. Service providers are looking to enhance the ‘customer experience’ and build a stronger level of subscriber loyalty. With Ventraq’s Customer Analytics, you gain the insight necessary to better understand each customer on an individual level.
Leverage subscriber preferences and profiles and gain insight into your subscriber’s mobile experience.
gauge your customer’s level of satisfaction
build stronger loyalty and reduce churn
generate more effective offers and promotions
learn how subscribers are using content, services and handsets
analyze usage patterns to proactively up-sell new services
deliver the insight your marketing team has been asking for
Revenue & Cost Management / Monitor Your Costs More Effectively
Monitor the costs of access and interconnect/third party providers against actual traffic, usage and content downloaded across all network technologies, devices and partner invoices to ensure profitable operations.
reduce time to settlement through reconciliation of invoices with actual traffic records
optimize leased circuit costs through identification of unused circuits and best value routing
recover overcharges from suppliers from comparison of invoice amount with actual records
Network & Capacity Analysis / Plan Your Network More Effectively
Reduce time and effort dealing with inaccurate network records. Network & Capacity Planning helps you keep track of how you are using key resources, how much capacity is left and where you can minimize cost and maximize profit.
streamline capacity planning and significantly reduce CAPEX and OPEX through timely, accurate and holistic network data
optimize the utilization of existing network assets against actual network traffic
accurately plan where and when network investment is needed
improve KPI/SLA management and ensure service levels set
proactively manage quality of service issues before customer complaints through near real time monitoring of network traffic and resources
PRODUCTS 
