Support for Enterprise (OSS) Telemanagement

Contact Information for Customer Support

Phone: 301 721 HELP (301 721 4357)
Toll Free U.S.A. and Canada: 800 989 5566
International: +1 301 721 4357
Fax: 301 721 3001
email:

Support Options:

ACE*COMM provides maintenance and support for its NetPlus® and WinSNMP products through the Enterprise Telemanagement Support Hot Line. Customers may call the Hot Line between 8:00 a.m. and 5:30 p.m. (Eastern Time), Monday through Friday, excluding holidays. Twenty-four hour per day support is available as an option.

Product support services for NetPlus® and WinSNMP software include:

• Resolution of problems associated with generic and custom application software, including assistance in isolating problems, replacement of appropriate hardware components, or correction of executable code as necessary.
• Improvements made available through new releases of the application software features that resolve problems or potential problems inherent in the software set.
• Installation of the new software release via remote access.
• Old version to new version conversion tools as necessary.
• Documentation updates and improvements.

Quotes for technical support and further information on ACE*COMM services are available upon request. Please contact Support for any additional assitance.